– GOODWILL RELATED QUESTIONS –

Is it true that your CEO profits $2.3 million a year?

No. The CEO of Goodwill Industries International is not Mark Curran, nor does he make $2.3 million a year. The current President and CEO of Goodwill Industries International is Jim Gibbons.  You can learn more about him and his compensation here: http://www.goodwill.org/newsroom/.

Although affiliated with Goodwill Industries International, Goodwill Industries of Middle Tennessee operates through our own governing board of directors. The CEO of Goodwill Industries of Middle Tennessee is Matthew Bourlakas. You can learn more about his compensation and view Goodwill’s IRS reporting form here: VIEW Goodwill 990 Form.

 

Does Goodwill of Middle Tennessee pay it’s workers minimum wage or more?

Yes. While some Goodwills utilize the “Special Minimum Wage Certificate” as an employment tool, Goodwill Industries of Middle Tennessee DOES NOT. In fact, all of our more than 2,000 employees are paid more than minimum wage.

– SHOPPING RELATED QUESTIONS –

Are the people who work in your stores clients/employees?

Everyone who works in our retail stores is either an employee or a client, and most came through our Career Solutions centers’ training and assessment programs. Goodwill is proud that approximately 90 percent of our employees are mission-related, which means they have a disability or face a barrier to employment.

 

How does Goodwill use the revenue from the sales of goods to promote its mission?

Goodwill operates almost solely on the revenue from the sale of items that have been donated. The revenue from our retail sales is used to fund programs and services, almost all of them free, to clients who use our Career Solutions centers looking for help finding a job. 81 percent of the proceeds from the sale of those donations are used to fund our mission of providing employment and training opportunities for people who have disabilities and others who have trouble finding and keeping jobs.

How does Goodwill determine prices for its products?

Prices for items sold in our retail stores are based on market value and are competitive with other stores in Middle and West Tennessee. Prices at Goodwill are typically at least 50 percent less than what shoppers would pay in big box retail stores. Another advantage to shopping at Goodwill is that the State of Tennessee does not charge tax on used clothing.

– DONATION RELATED QUESTIONS –

What does Goodwill accept/not accept as a donation?

Please view our list of acceptable items for our full list of items we accept and do not accept

Should I remove the hanger from my clothing before donating or does Goodwill want the hangers?

We sort and organize all donated clothing and then use our own hangers to put them on the appropriate sale racks in our stores. so we prefer that clothing is donated without a hanger.

How do I assess a value for each item I donated?

Goodwill has a suggested value list for each item you donate. Please refer to it when you assign a value to your donations.

Why doesn’t Goodwill give the donations to shoppers since the items were donated?

Goodwill’s mission is to put people to work. Without selling our donated items, we would not be able to employ the more than 2,000 people who work for Goodwill or provide job training and job placement services through our Career Solutions centers. Approximately 90 percent of Goodwill employees are mission-related, which means they have a disability or face some other barrier to employment. Thanks to the generosity of our donors we can can provide these job services to help those in need.

Why should I donate to Goodwill?

Your donations put people to work. From the point of drop-off at a Donations Express Center, to the sales floor in one of our 34 stores, everyone who processes that donation is employed thanks to your generosity. We use approximately 80 percent of the revenue from the sale of your donations to fund employment and training programs for people with disabilities and others with barriers to employment. Approximately 90 percent of Goodwill’s employees are mission-related and former clients who were served by Goodwill’s Career Solutions counselors.
When you donate your gently-used items to Goodwill, you can be assured you’re donating to a reputable charity as you can read in our annual report.

Does Goodwill accept large household appliances or computers?

Large appliances are only accepted at retail site Donation Express Centers. Goodwill only accepts laptop computers. Please be sure to check all electronics to ensure each item is in good working order. Goodwill must pay a salvage company to remove all non-working electronic items including televisions, radios, cameras, microwaves and similar products.

What are the hours for your donation sites?

Donation Express Center hours vary. Please visit our locations page for the latest and most up-to-date hours for each donation site.

I lost my donation receipt. Will Goodwill send another as a replacement?

Unfortunately, Goodwill does not maintain records of donors and will be unable to replace a lost receipt. Please save your receipts with all your current year tax records to ensure you will be able to claim your donation as a deduction.

When I dropped off my donations recently I saw an item that had been donated and asked the attendant if I could purchase the item and he said no. Why can’t I buy the item from the truck?

Donated items that have not yet been processed cannot be sold until they reach our retail stores. Unfortunately, when items are processed, there’s no way to know in which store they will be sold, which means shop often and enjoy the hunt!

I have large items that I can’t bring to a donation site and don’t fit the requirements for pick up. What other options do you offer?

Goodwill has entered into a partnership with College Hunks Hauling to offer services in Davidson, Williamson, Rutherford and Wilson counties. This priority service is provided by College Hunks Hauling, an independent agency that charges a fee for service. This service includes additional benefits such as the removal of any items from anywhere inside your property to be taken to Goodwill, as well as the removal of items Goodwill cannot accept. Goodwill donors will receive a discount off the regular pricing and your donation is still tax-deductible when using this new 48-hour priority service. A donation receipt will be provided. For questions about this priority service or to request a free estimate, please visit collegehunks.com or call (888) 461-5241.

Does Goodwill repair items or wash donated clothing?

Goodwill Industries of Middle Tennessee does not repair broken items or wash donated clothing.

Why didn’t the donation attendant assess a value to my donations?

Based on IRS regulations, it’s up to donors to document and assess the value of all donations to Goodwill. We have compiled a list of prices that we typically use to sell donations. You may use this as a starting point.

Quick tip:
It’s easier to assess the value of your donations as you clear out your clutter and clean your closets. Each time you donate, use this list and record what you think your donations are worth. By following this tip you should feel less stress at tax time and have a complete record of what you have donated to Goodwill.

I inadvertently donated an item. Who do I contact?

If you donated through a Donation Express Center or one of our donation events, you must contact our donations department as soon as you realize the item is missing. Please call (615) 346-1628. Please provide descriptive details of the item, the date of the donation and the donation location.

Does Goodwill offer pickup service for donations?

Rather than offer an all-encompassing pick up service, Goodwill believes the best and most convenient way to accept most donations is to offer multiple donation sites. We have over 80 Donation Express Centers located throughout the 48 counties we serve.

Under certain circumstances, Goodwill will pick up items and we offer a variety of pickup services that cater to specific situations. You can view all of our pickup services here.

– ONLINE GOODWILL RELATED QUESTIONS –

What is onlinegoodwill.com?

Just like other online auction sites like eBay, onlinegoodwill.com offers thousands of items that are available for bidding, including jewelry, artwork, cars, antiques and rare items. All items that are up for auction have been donated to Goodwill. Most of the auctions begin at $5 per item. The entry page to view all the items offered for auction by Goodwill Industries of Middle Tennessee through the national shopping site is: shopgoodwill.com.

How do you choose the products for onlinegoodwill.com?

Donation attendants and processing staff choose donated items that appear online. Although we have thousands of items on onlinegoodwill.com for bid, those items account for only one percent of the donations we receive on an annual basis. The philosophy is that the items we sell on onlinegoodwill.com may bring more income which can be applied to Goodwill’s mission and, by doing so, also honors the donor who generously gave Goodwill an item of value.

What’s the bidding process and how does it work?

Much like any online bidding site, onlinegoodwill.com requires that bidders register online (a free process), and then they’re welcome to browse, bid and buy any item available for sale. The site notifies bidders when they’ve been outbid on an item and if they’ve won or lost the auction. Please visit onlinegoodwill.com to see all the items available for sale.

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