National Retail Federation Customer Service Training
Goodwill offers a four-week training program that prepares job-seekers for rewarding careers in retail. Participants gain an understanding of the retail industry, its impact on the economy and the diverse jobs available. They also learn basic customer service skills and math skills to conduct sales transactions. Instruction occurs both in the classroom and hands-on in a Goodwill retail store. The industry-recognized curriculum was developed in collaboration with more than 20 retailers, including Macy’s, The Home Depot and Nordstrom.