Color-of-the-Week Tags Return; Free Job Services Available

Goodwill Industries of Middle Tennessee is pleased to announce that its 29 retail stores and two Outlets have returned to regular operating hours as part of a phased reopening to ensure health and safety amid the COVID-19 pandemic. 

Store hours are 9 a.m.-8 p.m. on Monday-Saturday and 10 a.m.-6 p.m. on Sunday. Outlet hours are 8 a.m.-7 p.m. on Monday-Saturday and 10 a.m.-6 p.m. on Sunday. Donation Express Centers at stores are  open 10 a.m.-5 p.m., seven days a week. Beginning Sept. 8, hours at these Donation Express Centers will be expanded to match store hours — 9 a.m.-8 p.m. on Monday-Saturday and 10 a.m.-6 p.m. on Sunday.

Goodwill’s eight Career Solutions Centers are once again providing free, in-person training programs and career services. Walk-in visitors are welcomed from 11 a.m.-3 p.m., Monday-Friday. Services are provided by appointment only from 8-11 a.m. and from 3-4:30 p.m. Monday-Friday. Virtual and phone services, which were offered even as centers were closed due to COVID-19 precautions, also remain available. To learn more, call your nearest Career Solutions Center or the Goodwill Call Center at (800) 545-9231.

As of June 7, our stores  resumed several promotions, including  our Half-Off Color-of-the-Week and 99-Cent Sunday deals. Learn more here.

In accordance with orders from local authorities, customers are required to wear face coverings to enter or remain inside Goodwill stores and Outlets in Davidson, Madison, Montgomery, Rutherford, Sumner, Williamson and Wilson counties. Face mask requirements may vary at other Goodwill stores, so be sure to pay close attention to signage when entering our retail locations.

After closing in late March, Goodwill reopened its stores on April 29 and its Outlets on May 8 in compliance with Gov. Bill Lee’s “Tennessee Pledge” and all requirements from national, state and local health and government authorities. Sales of donated goods at our retail locations provide more than 98 percent of revenue to fund Goodwill’s nonprofit mission of education, training and employment. This page will tell you more about our response to the COVID-19 pandemic, steps we are taking to keep everyone safe and how we are helping the community get back to work in these challenging times. 

Health & Safety Measures In Our Stores

Following all Guidelines

We are following all federal, state and local laws and guidelines and doing even more to keep our team members and customers safe. We have posted signs throughout our stores to inform customers about these safety measures and to remind them about expectations.

Providing PPE, Plastic Shields & Sanitizer Stations

We are encouraging all customers to wear face coverings (in several counties they are required by public order), providing PPE to our employees and have installed plastic shields at our active registers and hand-sanitizing stations at our entrances.

Intensive Cleaning

We are performing extensive cleaning on a recurring schedule and wiping down high-touch surfaces regularly throughout the day. We have also covered our water fountains to prevent use.

Changing How We Work

From intensive staff training and social distancing at work to offering virtual career services, we are reapproaching retail to prevent the spread of disease. Our first priority is the safety of our employees and our customers.

Limiting Capacity and Encouraging Social Distancing

We are limiting store capacity to state-mandated numbers, closing our fitting rooms and are using directional signage to guide customers through our stores — all to encourage social distancing.

Keeping Mission In Mind

Our mission as a nonprofit social services organization is to change lives through education, training and employment. More than 98% of the funding we use to provide free services to the community comes from the sale of donated goods. When you shop at Goodwill, you change lives. Thank you for your support during this difficult time for all.

These are just a few of the many precautions we are taking in our retail stores* to ensure the safety of our employees, customers, donors and clients. *Additional safeguards are in place in our Outlets, as described in the FAQ below.

News To Know

Stay up-to-date on Goodwill’s health and safety measures as well as other changes during the pandemic by visiting this page often.

We are pleased to resume our Color-of-the-Week and 99 Cent Sunday promotions, as of Sunday, June 7! We are also providing our daily 10% off discounts for seniors, military, students and teachers and 20% Off Senior Wednesdays. Our First Saturday Storewide 50% Off sale remains suspended.


The “Tennessee Pledge” is a plan to help Tennesseans return to work in a safe environment, restore their livelihoods and reboot our state’s economy. Goodwill has taken that pledge, and we intend to follow it.



Do you have questions about the reopening of Goodwill and the safety steps we are taking? Please click the link below to see some answers to common questions you may have.


Why are you open?

Tennessee Gov. Bill Lee’s COVID-19 executive order requiring all Tennesseans to stay-at-home expired as of April 27, 2020, and he allowed retail stores to open on April 29 with detailed health guidelines in place to ensure public safety. Davidson and Madison counties are following different timelines for restarting local economic activity but have deemed Goodwill to be an essential business, primarily because our mission serves individuals who are economically disadvantaged. For these reasons, and with new safety measures in place, Goodwill Industries of Middle Tennessee reopened its stores on Wednesday, April 29, 2020, and its Outlets on May 8, 2020.

As we resume our retail operations in the context of a COVID-19 retail world, we ask for your patience and support. Goodwill Industries of Middle Tennessee will continue to protect its team members, shoppers and donors by enacting health and safety guidelines in accordance with federal, state and local regulations and best practices. Our mission, which is changing lives through education, training and employment, continues to be the focus of our organization, and 98% of the revenue we need to support our mission comes from the collection and sales of donated goods.

Store revenues allow us to provide free services to the public, including job leads, application assistance and a wide variety of training programs. We are receiving 300+ additional calls per week for these vital services, and that demand will only increase as unemployment skyrockets because of the virus’ economic impacts. In a time of tighter budgets and great need, Goodwill also provides essential merchandise, such as clothing and kitchen goods, at very low prices that are affordable. 

We thank Gov. Lee and the mayors of Davidson and Madison counties for supporting our mission and allowing us to reopen our stores and outlets, in a careful, safe and responsible way. The community, and especially our employees, need Goodwill now more than ever. 

Why has Goodwill suspended some of its promotions?

Our Color-of-the-Week deals and 99-Cent Sundays promotions were reinstated on June 7, and we are still providing our 10% daily discounts for seniors, military, students and teachers as well as 20% Off Senior Wednesdays.  Our First Saturday Storewide 50% Off Sale remains suspended. Safety is our No. 1 priority right now, and we are focusing our efforts on enforcing health guidelines while still ensuring a comfortable and enjoyable experience for shoppers and donors. For updates about our promotions, sign up for our emails at giveit2goodwill.org/shop/ or onlinegoodwill.com.

Is OnlineGoodwill.com allowing local pick up of merchandise?

Free local pick up of merchandise purchased through OnlineGoodwill.com is once again available by appointment only at 7237 Cockrill Bend Blvd.

  • Online Goodwill pick up hours have been reduced to 8 a.m.-3 p.m. Monday-Friday. 
  • Customers must first email customerservice@givegw.org or call the Online Goodwill service line — (615) 346-1233 — to schedule an appointment.
  • On the day of the pick up appointment, the customer should call the  Online Goodwill service line at (615) 346-1233 to alert staff that they have arrived. A team member will bring out the item(s) and place them outside for a contact-free pick up experience. 
  • For heavier items, the Online Goodwill team will place the item(s) in the customer’s car while maintaining 6 feet of distance.  
  • Online Goodwill team members are following health and safety protocols and wearing face masks and gloves. 

Have You Changed Your Donation Process?

We are asking donors to place donations into rolling bins at our Donation Express Centers to avoid contact with our donation attendants and to maximize social distancing. If a donor needs help unloading their items, an attendant will be glad to assist as long as they can do so while maintaining the recommended six feet of distance from the donor and others. Please only drop off items during hours of operation. View open locations here.

What Are The Donation Hours?

Our stores are accepting donations from 10 a.m.-5 p.m., seven days a week. Non-store Donation Express Centers are open 8 a.m.-6 p.m. seven days a week, except:

  • 1301 Wilson Pike, Brentwood: 7 a.m.-5 p.m. Monday-Friday; 7 a.m.-6 p.m. Saturday-Sunday.
  • 135 Weakley Lane, Smyrna; 9:30 a.m.-5 p.m.Tuesday, Wednesday, Friday; 7:30 a.m.-3 p.m. Saturday-Sunday.

Did You Close Some Donation Locations?

Recent changes in local policies have forced us to temporarily close non-store Donation Express Centers at several locations. These include:


  • 3812 Hillsboro Road, Nashville
  • 1501 Robinson Rd., Old Hickory


  • 2150 Lowes Dr. Clarksville


  • 1140 Mile End Road, Franklin
  • 2714 Fairview Blvd., Fairview
  • 1525 Owen Road, Nolensville
  • 1515B Thompson Station Road, Thompson Station


  • 1825 Old Fort Parkway, Murfreesboro


  • 304 S. Broadway St., Portland


  • 3519 Stewarts Ferry Parkway, Mt. Juliet
  • 1530 Powell Grove Road, Mt. Juliet
  • Our stores are accepting donations from 10 a.m.-5 p.m., seven days a week. Non-store Donation Express Centers are open 8 a.m.-6 p.m. seven days a week, except:
  • 1301 Wilson Pike, Brentwood: 7 a.m.-5 p.m. Monday-Friday; 7 a.m.-6 p.m. Saturday-Sunday.
  • 135 Weakley Lane, Smyrna; 9:30 a.m.-5 p.m.Tuesday, Wednesday, Friday; 7:30 a.m.-3 p.m. Saturday-Sunday.

I have more questions. Who should I call?

Please contact our Call Center with any questions you have about these policies and procedures. That number is (800) 545–9231.

Goodwill Education, Training and Employment Services









For questions or to find job assistance, please call 800-545-9231