Why are you open?
Tennessee Gov. Bill Lee’s COVID-19 executive order requiring all Tennesseans to stay-at-home expired as of April 27, 2020, and he allowed retail stores to open on April 29 with detailed health guidelines in place to ensure public safety. Davidson and Madison counties are following different timelines for restarting local economic activity but have deemed Goodwill to be an essential business, primarily because our mission serves individuals who are economically disadvantaged. For these reasons, and with new safety measures in place, Goodwill Industries of Middle Tennessee reopened its stores on Wednesday, April 29, 2020, and its Outlets on May 8, 2020.
As we resume our retail operations in the context of a COVID-19 retail world, we ask for your patience and support. Goodwill Industries of Middle Tennessee will continue to protect its team members, shoppers and donors by enacting health and safety guidelines in accordance with federal, state and local regulations and best practices. Our mission, which is changing lives through education, training and employment, continues to be the focus of our organization, and 98% of the revenue we need to support our mission comes from the collection and sales of donated goods.
Store revenues allow us to provide free services to the public, including job leads, application assistance and a wide variety of training programs. We are receiving 300+ additional calls per week for these vital services, and that demand will only increase as unemployment skyrockets because of the virus’ economic impacts. In a time of tighter budgets and great need, Goodwill also provides essential merchandise, such as clothing and kitchen goods, at very low prices that are affordable.
We thank Gov. Lee and the mayors of Davidson and Madison counties for supporting our mission and allowing us to reopen our stores and outlets, in a careful, safe and responsible way. The community, and especially our employees, need Goodwill now more than ever.
What is Goodwill doing to stop the spread of COVID-19?
The safety of our employees, customers, donors and clients is our top priority. Since the COVID-19 pandemic began, Goodwill has followed all CDC guidelines and has taken additional steps to ensure that safety. Following are some of the actions we are taking as we have reopened our stores and outlets in Tennessee. A complete list can be found here.
- Performing thorough cleaning and sanitization daily.
Keeping occupancy, including staff and customers, of our stores below state-mandated limits at all times.
Providing all store associates with a face covering and gloves at every shift.
Adjusting work schedules to support social distancing between shifts.
Encouraging customers to wear face coverings (in Davidson County they are required by public order) in accordance with public health guidelines as a preventative action to protect our team members and other customers.
Giving every customer a sanitized cart upon arrival and encouraging them to use the hand sanitizer station as they enter a store or Outlet.
Kindly reminding customers to maintain social distance while they shop.
Closing our fitting rooms and turning off our water fountains.
Equipping active cash register counters with plastic shields to prevent the transmission of germs between cashiers and customers.
Requiring all team members to answer important health questions when they report for work each day and to stay home when feeling ill.
Providing training to all team members on best practices and guidelines issued by state and local health authorities.
Using front-door signage, floor markers, directional arrows, overhead audio, signage throughout the store, and special floor markers for waiting in line at the cash register to increase awareness of policies and to ensure safety for all.
Why has Goodwill suspended some of its promotions?
Our Color-of-the-Week deals and 99-Cent Sundays promotions were reinstated on June 7, and we are still providing our 10% daily discounts for seniors, military, students and teachers as well as 20% Off Senior Wednesdays. Our First Saturday Storewide 50% Off Sale remains suspended. Safety is our No. 1 priority right now, and we are focusing our efforts on enforcing health guidelines while still ensuring a comfortable and enjoyable experience for shoppers and donors. For updates about our promotions, sign up for our emails at giveit2goodwill.org/shop/ or onlinegoodwill.com.
Is Goodwill doing home pickups of donations?
Goodwill has suspended its donation pickup program, which operates in portions of Davidson, Rutherford, Williamson, Wilson, Madison and Henderson counties, until further notice. Our priority is the health and safety of our employees and donors. When we plan to resume this program, we will update customers at www.giveit2goodwill.org and via email. You can sign up to receive our emails at giveit2goodwill.org/shop/ or www.onlinegoodwill.com.
Is OnlineGoodwill.com allowing local pick up of merchandise?
Free local pick up of merchandise purchased through OnlineGoodwill.com is once again available by appointment only at 7237 Cockrill Bend Blvd.
- Online Goodwill pick up hours have been reduced to 8 a.m.-3 p.m. Monday-Friday.
- Customers must first email email@example.com or call the Online Goodwill service line — (615) 346-1233 — to schedule an appointment.
- On the day of the pick up appointment, the customer should call the Online Goodwill service line at (615) 346-1233 to alert staff that they have arrived. A team member will bring out the item(s) and place them outside for a contact-free pick up experience.
- For heavier items, the Online Goodwill team will place the item(s) in the customer’s car while maintaining 6 feet of distance.
- Online Goodwill team members are following health and safety protocols and wearing face masks and gloves.
Have You Changed Your Donation Process?
We are asking donors to place donations into rolling bins at our Donation Express Centers to avoid contact with our donation attendants and to maximize social distancing. If a donor needs help unloading their items, an attendant will be glad to assist as long as they can do so while maintaining the recommended six feet of distance from the donor and others. Please only drop off items during hours of operation. View open locations here.
I have more questions. Who should I call?
Please contact our Call Center with any questions you have about these policies and procedures. That number is (800) 545–9231.