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Goodwill Serving Shoppers Safely, Providing Free Employment Services

Goodwill Industries of Middle Tennessee is pleased to announce the reopening of its 29 retail stores as of April 29 with new measures to protect the health of shoppers and employees. Store hours are 10 a.m.-5 p.m., seven days a week. Goodwill’s two Outlets reopened on May 8. Outlet hours and procedures are outlined in the “Frequently Asked Questions section below.” Goodwill’s retail facilities, which reopened in compliance with Gov. Bill Lee’s “Tennessee Pledge” and all requirements from national, state and local health and government authorities, provide more than 98 percent of revenue to fund Goodwill’s nonprofit mission of education, training and employment. This page will tell you more about our response to the COVID-19 pandemic, steps we are taking to keep everyone safe and how we are helping the community get back to work in this time of uncertainty.

Health & Safety Measures In Our Stores

Following all Guidelines

We are following all federal, state and local laws and guidelines and doing even more to keep our team members and customers safe. We have posted signs throughout our stores to inform customers about these safety measures and to remind them about expectations.

Providing PPE, Plastic Shields & Sanitizer Stations

We are encouraging all customers to wear face coverings, providing PPE to our employees, and have installed plastic shields at our active registers and hand sanitizing stations at our entrances.

Intensive Cleaning

We are reducing store hours to allow more time for cleaning, wiping down every cart between customers, and wiping down all high-touch surfaces regularly throughout the day. We have also covered our water fountains to prevent use.

Changing How We Work

From intensive staff training and social distancing at work, to going virtual with our career services and quarantining all donations, we are reapproaching retail to prevent the spread of disease. Our first priority is the safety of our employees and our customers.

Limiting Capacity and Encouraging Social Distancing

We are limiting store capacity to state-mandated numbers, greeting customers with a sanitized cart when they arrive, and routing them on a one-way path through our stores. We have also closed our fitting rooms to avoid any challenges to social distancing while shopping.

Keeping Mission In Mind

Our mission as a nonprofit social services organization is to change lives through education, training and employment. More than 98% of the costs associated with providing free services to the community comes from the sale of donated goods. When you shop at Goodwill, you change lives. Thank you for your support during this difficult time for all.

These are just a few of the many precautions we are taking in our retail stores* to ensure the safety of our employees, customers, donors and clients. *Additional safeguards are in place in our Outlets, as described in the FAQ below.

News To Know

Stay up-to-date on Goodwill’s health and safety measures as well as other changes during the pandemic by visiting this page often.

We regret that we cannot offer our First Saturday Storewide 50% Off Sale or other promotions, such as Color-of-the-Week, until further notice, although we are still providing our daily 10% off discounts for seniors, military, students and teachers. Safety is our No. 1 priority right now, and we are focusing our efforts on enforcing health guidelines. We will update customers when promotions resume. 

FIND A GOODWILL LOCATION

The “Tennessee Pledge” is a plan to help Tennesseans return to work in a safe environment, restore their livelihoods and reboot our state’s economy. Goodwill has taken that pledge, and we intend to follow it.

MORE ABOUT THE PLEDGE

FREQUENTLY ASKED QUESTIONS

Do you have questions about the reopening of Goodwill and the safety steps we are taking? Please click the link below to see some answers to common questions you may have.

VIEW ALL QUESTIONS & ANSWERS

Why are you open?

Tennessee Gov. Bill Lee’s COVID-19 executive order requiring all Tennesseans to stay-at-home expired as of April 27, 2020, and he allowed retail stores to open on April 29 with detailed health guidelines in place to ensure public safety. Davidson and Madison counties are following different timelines for restarting local economic activity but have deemed Goodwill to be an essential business, primarily because our mission serves individuals who are economically disadvantaged. For these reasons, and with new safety measures in place, Goodwill Industries of Middle Tennessee reopened its stores on Wednesday, April 29, 2020, and its Outlets on May 8, 2020.

As we resume our retail operations in the context of a COVID-19 retail world, we ask for your patience and support. Goodwill Industries of Middle Tennessee will continue to protect its team members, shoppers and donors by enacting health and safety guidelines in accordance with federal, state and local regulations and best practices. Our mission, which is changing lives through education, training and employment, continues to be the focus of our organization, and 98% of the revenue we need to support our mission comes from the collection and sales of donated goods.

Store revenues allow us to provide free services to the public, including job leads, application assistance and a wide variety of training programs. We are receiving 300+ additional calls per week for these vital services, and that demand will only increase as unemployment skyrockets because of the virus’ economic impacts. In a time of tighter budgets and great need, Goodwill also provides essential merchandise, such as clothing and kitchen goods, at very low prices that are affordable. 

We thank Gov. Lee and the mayors of Davidson and Madison counties for supporting our mission and allowing us to reopen our stores and outlets, in a careful, safe and responsible way. The community, and especially our employees, need Goodwill now more than ever. 

What is Goodwill doing to stop the spread of COVID-19?

The safety of our employees, customers, donors and clients is our top priority. Since the COVID-19 pandemic began, Goodwill has followed all CDC guidelines and has taken additional steps to ensure that safety. Following are some of the actions we are taking as we reopen our stores in Tennessee. A complete list can be found here.

  • Reducing store hours to allow extra time for thorough cleaning. Our new store and donation site hours are 10 a.m. to 5 p.m., seven days a week.

  • Keeping occupancy, including staff and customers, of our stores below state-mandated limits at all times.

  • Providing all store associates with a face covering and gloves at every shift.

  • Adjusting work schedules to support social distancing between shifts. 

  • Encouraging customers to wear face coverings in accordance with public health guidelines as a preventative action to protect our team members and other customers.

  • Giving every customer a sanitized cart upon arrival and encouraging them to use the hand sanitizer station as they enter the store.

  • Kindly reminding customers to maintain social distance while they shop.

  • Closing our fitting rooms and turning off our water fountains.

  • Equipping active cash register counters with plastic shields to prevent the transmission of germs between cashiers and customers.

  • Requiring all team members to answer important health questions when they report for work each day and to stay home when feeling ill.

  • Providing training to all team members on best practices and guidelines issued by state and local health authorities.

  • Using front-door signage, floor markers, directional arrows, overhead audio, signage throughout the store, and special floor markers for waiting in line at the cash register to increase awareness of policies and to ensure safety for all.

How are you keeping the stores clean?

  • We have reduced store hours to 10 a.m. to 5 p.m. to allow more time for cleaning

  • Returned shopping carts will be isolated and moved to an identified area where a designated team member will sanitize them and place them in a staging area.

  • Team members will continuously wipe down entrance and exit doors/handles and other high-touch surfaces throughout the day. 

  • Team members will use disinfectant spray as needed to clean work areas while processing donations. 

  • Team members are following a recurring cleaning schedule.

  • Material handling equipment will be sanitized before it leaves the production area for the sales floor. This includes all carts and z-racks used to move donations. 

What about the items you are selling? How do we know they are clean?

  • All merchandise on the retail floor has been quarantined well beyond CDC guidelines and will be renewed with only quarantined goods.
  • We will not sell items that have not been boxed and/or in quarantine for at least three days for textiles and clothing and four days for other surfaces, as recommended by the CDC.

Why is Goodwill suspending its sales and promotions?

We regret that we are unable to offer our usual sales and promotions, such as the First Saturday Storewide 50% Off Sale, Color-of-the-Week deals, 99 Cent Sundays and Senior Wednesdays. However, we are still providing our 10% daily discounts for seniors, military, students and teachers. Safety is our No. 1 priority right now, and we are focusing all our efforts on enforcing health guidelines while still ensuring a comfortable and enjoyable experience for shoppers and donors. When we plan to resume these promotions, we will update customers at www.giveit2goodwill.org and via email. You can sign up to receive our emails at giveit2goodwill.org/shop/ or onlinegoodwill.com.

Is Goodwill doing home pickups of donations?

Goodwill has suspended its donation pickup program, which operates in portions of Davidson, Rutherford, Williamson, Wilson, Madison and Henderson counties, until further notice. Our priority is the health and safety of our employees and donors. When we plan to resume this program, we will update customers at www.giveit2goodwill.org and via email. You can sign up to receive our emails at giveit2goodwill.org/shop/ or www.onlinegoodwill.com.

What Changes Have Been Made At Goodwill’s Outlet Stores?

Goodwill opened its Outlets later than its retail stores to allow time for the nonprofit organization to customize procedures to meet best practices for health and safety recommended by the Centers for Disease Control and Prevention as well as other health and government authorities. Some changes specific to Goodwill Outlets include:

  • Outlets are open for two shopping sessions from 8 a.m.-noon and 1 p.m.-5 p.m. on Monday-Saturday, and for one shopping session from 1 p.m.-5 p.m. on Sunday. 
  • On Monday-Saturday, the store will be cleared of customers between shopping sessions to allow for replacement of all merchandise and thorough cleaning.
  • Occupancy will be kept below half of state-mandated limits. During each shopping session, 66 customers will be allowed inside the Berry Road Outlet and 60 will be allowed inside the Cockrill Bend outlet. Customers who line up must stand 6 feet apart while waiting. 
  • Customers will not be allowed entry without a face-covering, and it must be worn at all times while inside the Outlets.
  • Children must be at least 15 years old to enter and must remain with a parent or guardian at all times. 
  • Fresh merchandise is brought to the sales floor before customers enter and will remain there throughout each shopping session.
  • Only one shopper is allowed at each table at any time to ensure social distancing.
  • Other procedures also have changed. Store staff will provide detailed health and safety information to customers as they enter.

Is OnlineGoodwill.com allowing local pick up of merchandise?

Free local pick up of merchandise purchased through OnlineGoodwill.com is once again available by appointment only at 7237 Cockrill Bend Blvd.

  • Online Goodwill pick up hours have been reduced to 8 a.m.-3 p.m. Monday-Friday. 
  • Customers must first email customerservice@givegw.org or call the Online Goodwill service line — (615) 346-1233 — to schedule an appointment.
  • On the day of the pick up appointment, the customer should call the  Online Goodwill service line at (615) 346-1233 to alert staff that they have arrived. A team member will bring out the item(s) and place them outside for a contact-free pick up experience. 
  • For heavier items, the Online Goodwill team will place the item(s) in the customer’s car while maintaining 6 feet of distance.  
  • Online Goodwill team members are following health and safety protocols and wearing face masks and gloves. 

Do you offer special hours for the elderly and customers with underlying health problems?

This is something we are considering. We welcome your feedback. If you would like to see us offer this, please let us know here.

I have more questions. Who should I call?

Please contact our Call Center with any questions you have about these policies and procedures. That number is (800) 545–9231.

Goodwill Education, Training and Employment Services Working Virtually

JOB SEARCH ASSISTANCE

JOB SEARCH ASSISTANCE

COMMUNITY RESOURCES

COMMUNITY RESOURCES

GOODWILL JOB OPENINGS

GOODWILL JOB OPENINGS

CONTACT CAREER SOLUTIONS

CONTACT CAREER SOLUTIONS

For questions or to find job assistance, please call 800-545-9231

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