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Call Center Training

Goodwill offers a four-week training program that provides entry-level workers with the knowledge and experience needed to professionally manage incoming phone calls and succeed in a customer service environment — whether in a call center or working remotely. Participants learn Microsoft and Google applications, clear communication strategies, email and phone etiquette, record entry and documentation and other best practices for customer service.

What You’ll Receive

  • $80 per week stipend during training
  • MSI Call Center Associate certification
  • Job search support and referrals
  • Letter of referral

Requirements

  • Moderate computer skills needed. Participants must complete the Northstars and CASAS assessments before enrolling.
  • Participants also must complete a screening interview and meet one-on-one with the Call Center team.
  • Participants must register as a Goodwill Client and be on a free service plan with a Career Coach.

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Class Times and Schedule

Smooth Operator: Despite Challenges, Goodwill Employee Answers the Call

Terrell answers the phone dozens of times a day at Goodwill’s Nashville Call Center. During those conversations, he is the voice of Goodwill and its mission of changing lives through education, training and employment opportunities. But few would guess that Terrell is also one of the people whose lives have been changed by Goodwill. Terrell, 31, can type on his computer with blazing speed and quickly and courteously provide callers with an amazing array of information. That’s impressive, because the position is his first paying job — one he has held about two years. What’s more impressive, however, is that Terrell — the efficient and knowledgeable phone operator — has never actually seen his computer. Terrell has been blind from birth.