From Homelessness to A Career with the Google IT Certification Program
From Homelessness to A Career with the Google IT Certification Program

Google IT Support Professional Certificate

Goodwill Industries of Middle Tennessee is currently accepting applications for the Google IT Support Professional Certificate Program, a blended training that prepares participants for entry-level positions in the IT field. The course represents a 12- to 18-week commitment requiring 16-20 hours of independent coursework per week and a weekly online or in-person class. Topics covered include computer networking, system administration, IT infrastructure, cybersecurity and more. Coursework is performed through Coursera, a leading online education provider, with short, engaging videos interspersed with active labs that simulate on-the-job troubleshooting. Participants also have access to Career Solutions trainers for assistance. Goodwill offers job placement assistance upon completion of the program, and graduates have the opportunity to share their resumes with top companies in the industry. Training begins upon acceptance into the program.

What You’ll Receive

  • Full scholarship for those who qualify
  • Entry-level IT skills
  • Hands-on labs and cutting-edge courses
  • IT certificate upon completion
  • Job placement services


  • Must have a high school diploma or its equivalent
  • Demonstrate an interest and aptitude in IT as a career
  • Ability to commit to an 18-week program with weekly sessions
  • Be at least 18 years old
  • Be unemployed or employed part-time
  • Participants must register as a Goodwill Client and be on a free service plan with a Career Coach

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Chelsea Rucker – Google IT Program Success Story

Chelsea Rucker was a single mother of two in Nashville who longed for a career that would help her provide for her two young daughters. She dreamed of working for Google, but the family struggled with homelessness. Chelsea worked for Goodwill, then for a call center. In 2018, she heard about the Google IT Support Professional Certificate training program — one of several digital literacy courses offered by Goodwill. She applied for a scholarship and was accepted. In connection with the online course, she attended a Goodwill-hosted event at which she met a Google Data Center manager. He was impressed and asked for her resume. After several interviews, Chelsea was hired to work at Google’s Data Center in Clarksville. She has since moved her young family into a nice home nearby.

Potential Timeline of Salary Growth In The Information Technology Sector