Goodwill believes that paid, productive work is integral to the positive self-esteem of individuals and to the success of the communities in which those individuals live.

Job Placement Services

Goodwill Career Solutions provides job search and direct job placement services. Career counselors work with job-seekers to determine interest, assess skill sets and connect them with a right match in employment. Also, Career Solutions centers host monthly job fairs and hiring events across Middle and West Tennessee.

Contact Career Solutions

1(800)545-9231 or visit your local Career Solutions

Training & Certification Programs

Computer Training Classes

Want to learn how to use the computer? Career Solutions offers three computer classes for those who want to learn basic skills and those who already know how to use a computer but want more advanced skills.

Goodwill Industries of Middle Tennessee has kicked off a free training program with Google and Coursera, a leading online education provider, to help learners acquire the skills they need to start a career in information technology. With cutting-edge courses, hands-on labs and more, the Google IT Support Professional Certificate is designed to take beginning learners to job readiness in eight to 12 months.


  • Be a least 17 years old
  • High school diploma or equivalent;
  • Not having a degree greater than an associates degree
  • Demonstrate an interest in IT as a career
  • Having English speaking language and numeracy skills
  • Ability to commit to a 8-12 course of study (8-10 hours per week)


  • Free
  • IT Certificate
  • Online Instruction
  • Hands-on Learning
  • Support (online and in-person)
  • Job Placement Assistance

CONTACT: Email or call 1-800-545-5231 for more information!

The three-day Microsoft Office Intro class is an introduction into the Microsoft Office suite. This course gives the student a brief overview and working knowledge of PowerPoint, Word and Excel in order to prepare them for the business world. Clients will work on a small project during class, allowing hands-on practice. Clients are enrolled and shown how to use Microsoft IT Academy, which allows for continued learning after course completion.


  • Microsoft Word (3 hours)
  • Microsoft Excel (3 hours)
  • Microsoft PowerPoint (2 hours)


  • Introduction to 3 Microsoft Office Programs
  • Instructor-led
  • Hands-on training
  • IT Academy Enrollment

CONTACT: Email or call 1-800-545-9231 for more information!

Digital Literacy is an instructor-led, hands-on curriculum, designed to prepare clients for success during the job search. The 3 classes include: Computer Basics (2 hours), Online Job Search (2 hours), Résumé Writing (2 hours)


Computer Basics
(Clients who attain a passing score on the Digital Literacy Assessment during the “Intake” process are not required to attend this class.)

  • World Wide Web
  • Microsoft Windows features
  • Copy and paste functions

Online Job Search

  • Searching and applying for jobs online. 
  • Pre-Employment Personality Profiles
  • Uploading, and copying and pasting a resume into an online job application

Basic Resume Writing

  • Basic resume writing
  • Resume revision
  • Digital uploading a resume


  • Basic computer skills
  • Introduction to online job applications, navigating the internet, and job sites
  • Assistance creating a professional resume

CONTACT: Email or call 1-800-545-9231 for more information!

Occupational Skills Classes

Career Solutions offers specific occupational skills classes, all in Nashville, that are geared toward giving participants quality training and certifications in a specific field. Upon completion, participants will have the skills for entry-level jobs in their respective course of study.

Career Solutions offers a call center training program that is a 6 week course teaching participants how to manage and respond to incoming phone calls from customers. This program provides the opportunity to obtain the necessary knowledge and experience needed to flourish in a call center environment. The call center training program is designed for entry-level workers interested in customer service positions at call centers in an office environment.


  • Professional customer service skills
  • Verbal and written communication skills
  • How to resolve issues in a courteous and timely manner
  • Importance of compliance with a schedule
  • Data entry


  • Free of charge
  • Paid hands-on experience
  • Certified trainer
  • Letter of referral
  • Graduate certificate
  • Job search support and referrals


  • Available only in Nashville
  • Monday-Friday, 7:30am-6p.m
  • Saturdays 8:30 a.m. to 5 p.m
  • Students are to be able to work any of these hours as scheduled for training
  • Due to the accelerated nature of the program, tardiness no absences will be permitted.

CONTACT:  Jamie Dowling  |  615-346-1636  |

Career Solutions offers a nationally certified construction training program providing classroom and hands-on training to those interested in a construction career. This six-week National Center for Construction Education and Research (NCCER) certified course, covers eight basic areas: safety, construction math, hand and power tools, blueprints, rigging, communication and employability skills. Upon completion, participants receive NCCER certification.


  • Construction basics
  • Safety on the job
  • Hand and power tools
  • Rigging, blueprints and more


  • Free of charge
  • NCCER-certified trainer
  • NCCER certification
  • Assistance with job placement
  • $100 weekly stipend
  • Felon-friendly occupation
  • Hands on experience


  • Available only in Nashville
  • Accept new students every Mon.
  • Six weeks class length
  • Classes: Mon-Fri. 8:30am – 3pm
  • Hands on experience

CONTACT Tim Kahn  |  615-815-5017  |

Career Solutions offers a custodial certification program, which is an intense four- week class based on the nationally accredited Cleaning Management Institute (CMI) curriculum and includes both classroom and hands-on training led by a CMI-certified trainer. The program is designed for front-line custodians and teaches basic and advanced skills in all areas of commercial building cleaning.


  • Newest custodial technologies and procedures: above the floor, hard floor, carpeted floor, safety, and restrooms
  • Operation of cleaning equipment
  • Basic to advanced skills in commercial cleaning


  • Free of charge
  • Training manuals included
  • Job ready upon graduation
  • Certified trainer
  • Letter of referral
  • Paid, hands-on experience
  • Graduation certificate


  • Available only in Nashville
  • Classess Mon-Fri, 7am-12pm

CONTACT Rick Hamlett  |  615-346-1212  |

Career Solutions offers a food safety training and certificate program for individuals interested in hospitality careers. Clients must attend a three-hour course taught by a ServSafe-certified instructor and complete the ServSafe Food Handler’s test for successful completion. This training gives individuals the knowledge they need to succeed in this career path. Upon completion, individuals will receive a ServSafe Food Handler Certificate of Achievement. Most restaurants and hotels require staff to learn safe food handling practices.


  • Basic food safety
  • Personal hygiene
  • Cross-contamination and allergens
  • Time and temperature
  • Cleaning and sanitation


  • Safety practices for business 
  • Safety practices for home use
  • Cross contamination safety
  • Allergen safety
  • Time and temperature safety
  • Cleaning and sanitation safety


  • Available at all centers
  • Varies by location.

CONTACT: Email or call 1-800-545-9231 for more information!

Career Solutions offers an OSHA approved forklift certification program that is a three-hour course including classroom instructor-led training and hands-on training using a forklift. This program is designed for participants interested in forklift operator positions in warehousing and manufacturing industries. Upon completion of the OSHA-approved materials and hands-on forklift training, clients will receive a certification of completion valid for three years. Some fees may apply for this program; contact us for more information.


  • Forklift parts
  • Operation 
  • Safety
  • Maintenance
  • Refueling & Recharging


  • Instructor-led training
  • Hands-on training on forklift
  • Job ready upon completion
  • Forklift certification


  • Typically offered weekly
  • Some variations apply
  • Classes are offered  in:
    • Nashville
    • Cookeville
    • Gallatin

CONTACT: Email or call 1-800-545-9231 for more information!

Goodwill offers a three-day, FREE hospitality training program for individuals interested in pursuing a career in the hotel and restaurant industries. This training program offers two nationally recognized certifications from the American Hotel and Lodging Educational Institute (AHLEI).


  • Digital Literacy
  • Computer Skills
  • Resume Building
  • Interviewing
  • Workplace Communication



  • Free Of Charge
  • Job Placement Assistance
  • Interviewing & Communication Skills
  • Hands-On Learning Environment
  • AHLEI Guest Room Attendant Certification
  • AHLEIRestaurant Server Certification


  • 3 Day Class (Every 1st and 3rd Tues., Wed., and Thurs. of the month).
  • Classes are conducted in Nashville

CONTACT: Email or call 1-800-545-5231 for more information!

Youth Programs

Summer Work Program

Helps youth ages 16-22, who are still in high school and who may have a disability or face other obstacles, to engage in part-time, paid work training for up to six weeks each summer. The Summer Work Program is offered in Davidson County only. Individuals from surrounding counties that can come to Davidson County are welcomed to apply.

The TRAC Program

(Training in Retail Associate Certification Program) Teaches students ages 14-18 job readiness skills, problem-solving skills, computer skills, CPR/First Aid certification and other social skills to help them learn more about transitioning from school to work.

Youth Building Goodwill

Youth Building Goodwill is a free job readiness program designed to not only prepare young adults (ages 17-25) to meet current employment needs, but to also equip them for future employment with relevant job skills and values employers seek. A high school diploma is not required.

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Goodwill Industries of Middle Tennessee, Inc. is authorized for operation as a post secondary educational institution by the Tennessee Higher Education Commission.  In order to view detailed job placement and completion information on the programs offered by Goodwill Industries of Middle Tennessee, Inc., please visit and click on the Authorized Institutions Data button with a link to embedded in the name “Tennessee Higher Education Commission.”



No person shall be excluded from participation in, be denied benefits of, be discriminated against in the admission or access to, or be discriminated against in treatment or employment in Metropolitan Government of Nashville and Davidson County (METRO’s) contracted programs or activities, on the grounds of race, creed, color, national origin, age, sex, disability, or any other classification protected by federal or Tennessee State Constitutional or statutory law; nor shall they be excluded from participation in, be denied benefits of, or be otherwise subjected to discrimination in the performance of contracts with METRO or in the employment practices of METRO’s CONTRACTORs.

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