Mercedes wanted to help her mother pay their bills. She also wanted to make some new friends.
But Mercedes had never held a job before. When she came to Goodwill Career Solutions in 2010, she received training in appropriate work behaviors and skills. Three months later, she was hired as a part-time processor in the Goodwill store on Hillsboro Road in Franklin.
Mercedes was assigned a job coach to give her some extra guidance through Goodwill’s Transitional Employment Services Program.
“I always … do my best job and help my boss-man and boss-lady,” she explained.
Her “boss-man,” store manager Brian Zimmerman, said Mercedes brings joy to her co-workers every day with her sunny disposition.