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If you need someone to brighten your day, just visit the Donation Express Center in Hermitage and ask for Eric. The 23-year-old is one of the sweetest and most polite people you will ever meet, and his smile can light up a room. “Eric is always smiling, and it...

The Wedding Gala is Goodwill’s largest event of the year—and possibly the most exciting. At last year’s gala, 13 brides-to-be arrived at the store before 11 p.m. During their several hour wait outside the store, I spent some time with those brides, talking about their wedding plans and their strategies for navigating the...

"Goodwill is more than just a company. It's a ministry, because it encourages people." A retired machinist, Robert quickly learned retirement life wasn't for him. "I needed a little extra income, and I didn't want to sit around the house," he says. "But no one wanted...

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